Return, Refund & Exchange Policy
Applies To: All purchases made on https://www.designproverse.com
Thank you for shopping with Design Proverse! We want you to be fully satisfied with your purchase. This Return, Refund & Exchange Policy (“Policy”) outlines your rights and obligations when returning or requesting refunds for products purchased from our site.
1. Return, Refund & Exchange Overview
We offer returns, refunds, and exchanges in accordance with applicable consumer protection laws and e-commerce best practices. This Policy is clear, transparent, and applies consistently to all customers.
All return and refund rights set out below are in addition to your legal rights under consumer protection laws in the applicable jurisdiction (for example, rights against defective products). Nothing in this Policy affects your statutory rights.
2. Eligibility for Return
To be eligible for a return, the following conditions must be met:
The product must be purchased directly from Design Proverse on our website.
Return requests must be submitted within [number of days, e.g., 7 or 14] calendar days from the date of delivery.
Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact.
Proof of purchase (order number/receipt) is required for all returns.
Note: Some products may be exempt from returns for hygiene or safety reasons (e.g., intimate apparel, personalized items). We will clearly indicate non-returnable items on the product page.
3. Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or materially different from its description:
Contact us immediately at [email/contact form link] with your order number and photos showing the issue.
We will evaluate the claim and, if approved:
Provide a full refund,
Or replace the product at no additional cost to you.
If we determine that the product is not defective under our inspection, we will inform you before processing a return.
4. Change-of-Mind Returns
If you wish to return a product simply because you changed your mind (and it is not defective):
The item must meet the eligibility criteria above.
A restocking or processing fee of [percentage % or flat fee] may apply.
You are responsible for return shipping costs unless otherwise stated.
5. Return Process
To initiate a return:
Log in to your account or use our Contact Us page to submit a return request.
Provide your order number, reason for return, and supporting photos (if applicable).
We will send you instructions on how to return the item.
Ship the product using a trackable shipping method — retain the tracking number until your refund or exchange is completed.
6. Refunds
Once we receive and inspect your returned item:
Approved refunds will be processed within [e.g., 7–14 business days].
Refunds will be issued to the original payment method used during the purchase.
Any applicable fees (e.g., shipping, restocking) will be deducted from the refund unless the return is due to our error.
7. Exchange
If you qualify for an exchange:
We will send the replacement item after we receive and inspect the original item.
If the replacement item has a higher price, you may be required to pay the difference.
If the replacement has a lower price, the difference will be refunded.
8. Return Shipping Costs
Return shipping costs are typically the responsibility of the customer, unless the item is defective, damaged, or incorrect.
Return shipping fees will not be refunded unless the return is due to our mistake.
9. Contact Information
If you have questions about returns or need help:
Email: Info@designproverse.com
Phone: (207) 505 – 8334
We aim to respond to all inquiries within two (2) business days.